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Topic: Process
Ten mistakes to avoid when attempting Business Performance Improvement - by Maureen Clarry

Commonly observed mistakes while performing Business Performance Improvement are:

  1. Assuming training is the ‘silver bullet’
  2. Focusing on tasks instead of results
  3. Ignoring the impact of organizational culture
  4. Minimizing the importance of business alignment
  5. Replacing component parts
  6. Looking exclusively outside for answers
  7. Missing motivation
  8. Settling for "soft" results
  9. Assuming team members are the same
  10. Focusing on poor performance

Source: ConnectKnowledge.com

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Business process reengineering and performance improvement - The Chase Manhattan Bank

Previous researchers have investigated the principles of business process reengineering (BPR) and how firms approach this process. However, previous research makes no distinction among BPR projects in different organizational contexts. The present research investigates the BPR methods best suited for financial institutions. Based on a case study conducted in Chase Manhattan Bank, this research attempts to provide guidelines for BPR projects in financial institutions that will help them achieve dramatic performance gains. Chase BPR projects include four phases encompassing a wide scope of activities: energize, focus, invent, and launch. As seen in Chase BPR projects such as e-fund disbursement cards and service charge reengineering, these efforts resulted in new products and services in addition to producing dramatic increases in revenue and operating savings.

Source: Emerald Journal

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Lean Manufacturing

Success of your company and profit margins depend on 'how less waste' you are generating in your processes? To improve the performance of your organization, you have to focus on the quantum of waste being generated in your business processes, lesser the better.
Lean makes people 'Learn to See Waste'. Once you can see waste and become aware of it, your 'professional conscience' and 'creative urge' will inspire you to apply your knowledge and experience to find a practical solution to eliminate waste, which no outsider expert can do.

Source: A. N. Singh, Lean Solutions Consultant, White Spaces Consulting

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